Refund policy

Payment Policy - Getonetap

Last Updated
September 15, 2026

Overview
Getonetap provides online payment options through the checkout process on www.getonetap.com. This Payment Policy explains our accepted payment methods, pricing and tax information, payment processing, order review procedures, cancellations, and refunds for purchases made through our store.

Accepted Payment Methods
Customers may complete purchases using the following payment methods displayed at checkout:

  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • Shop Pay
  • PayPal

Currency, Pricing, and Taxes
All prices displayed on www.getonetap.com are listed in United States Dollars (USD).
Standard shipping is provided at no additional shipping charge.
The total order amount is displayed during checkout before payment is submitted and may include:

  • Product price
  • Applicable promotional discounts
  • Applicable sales tax, VAT, or other taxes

If a customer's card or payment account is denominated in a currency other than USD, the customer's bank, card issuer, or payment provider may apply currency conversion rates or foreign transaction fees. These charges are determined by the applicable financial institution or payment provider.

Payment Security and Processing
Payments made through www.getonetap.com are processed through the payment providers available at checkout. Appropriate security measures are used to help protect payment information during transmission.
Getonetap does not request customers to send payment card numbers or security codes through email, phone, or direct messaging.
Customers should complete payments through the checkout process provided on www.getonetap.com and review their order information before submitting payment.

Payment Authorization & Order Review
Payment authorization must be completed before an order can enter processing. An order may be delayed or canceled if:

  • Payment authorization is declined or cannot be completed.
  • Required billing or payment information is incomplete or invalid.
  • A payment or security issue prevents the transaction from being completed.

If an order cannot be processed because of a payment issue, we may contact the customer using the contact information provided with the order.

Order Cancellations & Refunds
Cancellation requests should be submitted before the package has been dispatched by contacting us at hello@getonetap.com. Cancellation requests are subject to the order's processing and shipment status.
If an order has already been shipped, cancellation is no longer available. Customers may instead request a return under our standard 30-day Return & Refund Policy.
Eligible refunds are issued to the original payment method used for the order.
After a return or refund request has been approved, refund processing generally takes 1–3 business days. Once the refund has been issued by Getonetap, the customer's bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in the customer's account.
For complete return conditions and return procedures, please review our Return & Refund Policy.

Billing Inquiries & Disputes
If you notice a billing error, unexpected charge, or payment problem related to an order placed through www.getonetap.com, please contact us at hello@getonetap.com so we can review the available order and payment information and assist you.
Customers may also contact their bank, card issuer, or payment provider regarding payment-related issues or transactions appearing on their account.

Business & Contact Information
Store Name: Getonetap
Website: www.getonetap.com
Business Type: Independent online retail store
Primary Category: Footwear
Email: hello@getonetap.com
Phone: +49 89 63184725
Business Address: Ferdinantenstraße 234, 47475 Kamp-Lintfort, Germany
Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM CET
Saturday – Sunday: Closed