Privacy policy

 

Last Updated
September 15, 2026

Overview
This Privacy Policy explains how Getonetap ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit www.getonetap.com (the "Site"), make a purchase, or communicate with us. This policy describes how we handle personal information in connection with our online store and related services.

Business Identity
Getonetap is an independently operated online retail store specializing in footwear.

Information We Collect
We may collect information you provide directly to us, information collected automatically when you use the Site, and information provided by service providers that support our business operations.

Information Provided Directly by You:

  • Contact information, including your name, shipping address, billing address, email address, and phone number.
  • Order and transaction information, including items purchased, order history, and information related to customer service communications.
  • Information you provide when contacting customer support or submitting a return or refund request.

Payment information is processed through the payment providers available at checkout. Getonetap does not request customers to provide full payment card numbers or security codes through email, phone, or direct messaging.

Automatically Collected Information:

  • Technical and device information, such as IP address, browser type, operating system, device information, language settings, and time zone.
  • Website usage information, such as referring URLs, pages viewed, products viewed, session information, and interactions with the Site, which may be collected through cookies and similar technologies.

How We Use Your Personal Information
We use personal information for operational and business purposes, including:

  • Order Processing & Fulfillment: Processing transactions, arranging shipping, providing delivery notifications, and managing returns or refunds.
  • Customer Support: Responding to inquiries, resolving order concerns, and assisting with footwear sizing or product questions.
  • Fraud Prevention & Security: Helping protect transactions, identifying potential fraudulent activity, and maintaining the security of the Site and checkout process.
  • Store Improvement: Understanding website usage and customer activity to improve website functionality, user experience, and footwear offerings.
  • Legal Compliance: Maintaining business records and meeting applicable accounting, tax, legal, and regulatory obligations.

Service Providers & Third-Party Disclosure
Getonetap does not sell or rent personal information to third parties for monetary consideration. We may share necessary information with service providers that support our store operations, including:

  • Payment gateways and payment processors.
  • Shipping carriers and logistics service providers.
  • Website hosting and technical infrastructure providers.
  • Analytics, security, and website performance service providers.

These service providers may process information as necessary to provide the services they perform for Getonetap.

Cookies and Tracking Technologies
We use cookies and similar tracking technologies to support website functionality, maintain shopping cart and checkout functions, understand website traffic, and improve customer experience.
You may configure your browser to reject or delete cookies. Some features of the Site may not function properly if certain cookies are disabled.

Your Privacy Rights & Choices
Depending on your state, country, or jurisdiction of residence and applicable law (such as the GDPR, UK GDPR, or the California Consumer Privacy Act and its amendments), you may have certain rights regarding your personal information, including:

  • The right to request access to personal information we hold about you.
  • The right to request correction of inaccurate personal information.
  • The right to request deletion of personal information, subject to applicable legal, tax, or record retention obligations.
  • The right to opt out of certain uses or disclosures of personal information where provided by applicable law.

To exercise any of these privacy rights, please contact us at hello@getonetap.com. We may need to verify your identity before processing certain privacy requests, as permitted or required by applicable law.

Data Security and Retention
We maintain reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, or disclosure.
We retain personal information for as long as reasonably necessary to fulfill purchases, maintain accurate financial records, resolve disputes, enforce agreements, and satisfy applicable legal and regulatory requirements.

Children's Privacy
Our Site is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.
If you believe that a child under 13 has provided personal information to us, please contact us at hello@getonetap.com so we can review the situation and take appropriate steps in accordance with applicable law.

Updates to This Policy
We may update this Privacy Policy from time to time to reflect operational changes, service updates, or legal requirements. Any modifications will be posted directly on this page with a revised "Last Updated" date.

Business & Contact Information
Store Name: Getonetap
Website: www.getonetap.com
Business Type: Independent online retail store
Primary Category: Footwear
Email: hello@getonetap.com
Phone: +49 89 63184725
Business Address: Ferdinantenstraße 234, 47475 Kamp-Lintfort, Germany
Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM CET
Saturday – Sunday: Closed